Reducing Transportation Costs in the Returns Process

May 2, 2022


US consumers have been on a major shopping spree since the pandemic began in 2020, replacing services with goods as many consumers stayed close to homes due to COVID-19. According to the US Census, total retail sales for 2021 were up 17.9% compared to 2020. 

John Haber gave a deep dive into what drives the overall cost in the returns process – with the increase in retail sales has also come a rise in returns. 

Read the full article here.

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John Haber


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The COVID pandemic accelerated many trends in consumer behavior. It exposed risks both on the supply and demand sides of the supply chain. Supply chain strategy now needs to consider many of the adopted behaviors to be permanent. Companies have to be able to support multiple fulfillment channels, efficiently handle returns and insulate themselves from regional disruptions across the globe.