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customer service

6 Qualities to Look for in an E-Commerce Logistics Partner

Much like a successful marriage, the relationship between a shipper and its logistics partner has to be mutually-beneficial, trust-based and productive. Without these qualities, one or both parties will quickly find themselves wondering why they entered into the agreement.

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small parcel
parcel

Shipping Surcharges: 3 Ways to Manage During Peak

You may not be able to keep parcel carriers from imposing unexpected peak season cost changes, but you can prepare to manage surcharges. The key is to understand your shipping data, work with trusted partners, and protect profitability by responding quickly.

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Digital network
e-commerce

Post-Pandemic Tactics for E-Commerce Logistics Advantage

The role of e-commerce in keeping the United States and world economies going was never more evident than during the first half of 2020. Before the global pandemic and the lock-downs and shelter-in-place orders that followed, e-commerce comprised about 12 percent of U.S. retail sales. That percentage will grow dramatically in the years ahead. Consumers who once gathered in malls and stores to do their buying found that e-commerce had become their only buying source, almost overnight. Many who had never tried online purchasing found it easy and convenient. Retail will never be the same again. Never.

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cost changes
customer satisfaction

Cost Changes Hide in Shift to Online Fulfillment

As the global pandemic confined consumers to their homes, record volumes of online sales motivated retailers to adjust online fulfillment strategies and capitalize on emerging demands for food, health and safety necessities, home office/school supplies – even exercise equipment and entertainment products.

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