Tag: last mile delivery network

customer satisfaction

Cost Changes Hide in Shift to Online Fulfillment

As the global pandemic confined consumers to their homes, record volumes of online sales motivated retailers to adjust online fulfillment strategies and capitalize on emerging demands for food, health and safety necessities, home office/school supplies – even exercise equipment and entertainment products.

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Service Merchandise omnichannel fulfillment
customer service

Master Omnichannel Fulfillment, Enhance Experience

In the 1980s, Service Merchandise was a retail force. The “catalog showroom” shopping experience attracted scores of customers. Beyond the “touch and feel” aspect of products on display, the retailer evolved forward-thinking fulfillment strategies using brick-and-mortar satellite order-only centers linked to an off-site warehouse. These suburban locations offered customers convenience and the promise of inventory that is always in-stock.

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customer service

Omnichannel: 3 Ways Service Merchandise Got it Right

In retail, timing is everything. Deliver what consumers want where and when they want it, and you can carve a success path that lasts until consumer preferences change or another company performs your functions better. A lesson learned by retailers like Blockbuster, Circuit City and Sears: Your time in the limelight is limited before someone comes and steals it.

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