A Message from Our Founder
The heart of our success is our people.
When we hire people, we look for four characteristics, while most companies only look for three:
- Competence. We want a high intellect, and particularly in jobs that need experience and skill, someone with all the proficiency possible.
- Confidence. Someone can be the smartest person in the world, but if they lack confidence, they won’t project themselves well and they won’t be as effective in their work. By hiring people who are confident and competent, we maintain an organization where everyone is a good communicator and has high intellect. We don’t have a single employee that we wouldn’t put in front of a customer.
- Passion. We look for people who like to be on a winning team and have fun. At Transportation Insight we fist bump, we high five—we have a very energetic staff and work environment. We promote that by sponsoring a lot of contests and activities (e.g., March Madness contests, football in the fall) to engage people who have a competitive nature.
- Humility. This is the secret sauce. A lot of people who have the above three characteristics tend to be fairly successful—and can be arrogant. People with humility know they don’t know everything and constantly have a quest for knowledge.
In our culture, we say a manager’s job is to serve his employees, not the employee’s job to serve the manager. So when our customers have an issue at 3 p.m. on Friday afternoon, not only is someone going to answer the phone, they’re also going to try to solve the problem and exceed the customer’s expectations.
The biggest challenge in any business is to assemble a team of like-minded people with the same value system and cultural DNA and to scale that over time as the company grows. Our client revenue retention rate, year over year, is near 100 percent. This is predominantly because of our people. Our customers appreciate us because they know we have their backs, we serve them and we try to make things better every day.
We walk the talk.
That’s not about me—that’s about people rallying around a common cause. And that’s one thing that I believe distinguishes Transportation Insight.
Founder and Chairman
Accepting the 2015 EY Entrepreneur Of The Year® Award in the Southeast Services Category, Transportation Insight Founder and Chairman Paul Thompson credits the company’s “secret sauce” for its success.