Transportation Insight & Total Insight Expand Lean Solutions

HICKORY, NC, April 15, 2009 – Transportation Insight, LLC, and Total Insight, LLC, expand their professional services by hiring Eric Lail as Director of Lean Solutions for Total Insight.

In continuing response to the changing market, Paul Thompson, CEO of Transportation Insight, and Gary Ledford, Vice President of Total Insight (previously Petra International), are adding Eric Lail’s talents to Total Insight’s Business Solutions division.
According to Gary Ledford, “Eric brings a strong background in Lean enterprise solutions and continuous improvement to our organization.” Lail trained with Toyota, Shingijutsu, and TBM Consulting Group. He held previous positions with HON Industries, Hickory Chair Company, Kohler and Vanguard Furniture Company, ranging from a Lean Consultant to Vice President of Operations. Eric also managed his own Lean consulting practice which served companies at the beginning and throughout their Lean journey.

Lail’s approach to Lean has its origins in the Toyota Production System model. Toyota has been a Lean manufacturer for over 50 years and is considered a world leader in process improvement.

Since training with Toyota, Lail has found that “many Lean manufacturers report better operational and financial performances than their non-Lean competition.” For example, among manufacturers using Lean methods, sales per employee have a median of $176,000 versus $37,000 for manufacturers not using Lean. On-time delivery averages 96% among Lean users versus 85% among non-Lean organizations. Lail continues, “Our focus is not necessarily on making employees work faster. Our focus is on driving out the non-value added steps within a process enabling overall lead-times to the consumer to be reduced by 50% or more and quality defects to be eliminated.”

About Transportation Insight, LLC
Transportation Insight is a global lead logistics provider with more than $1.2 billion in supply chain spend under management. For over a decade, the 3PL has helped companies improve profitability and competitive advantage by providing customized supply chain solutions. Transportation Insight offers a co-managed logistics form of 3PL, carrier sourcing, freight bill audit and payment services, state-of-the-art transportation management system (TMS) applications and business intelligence. Additional competencies include international transportation, warehouse sourcing, LEAN consulting and supply chain sourcing of indirect materials. For more about Transportation Insight, visit

About Total Insight, LLC
Total Insight, LLC, helps clients achieve results through wholistic path™ business solutions which improve business processes, stimulate organizational and leadership development, and raise corporate execution ability to achieve and sustain excellence. Total Insight professionals apply Lean principles and industry best-practices to identify goals which optimize business flow to land those goals effectively and consistently. For more information about how Total Insight can assist your company, please contact us at or call 828-485-5030.