Results: 15
consequences of delivery

Avoid Delivery Disaster with Actionable Intelligence

Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash cycle sparks negative consequences. If calamity occurs at points closest to the end consumer, where public scrutiny is highest, satisfaction scores jeopardize … Read more

Importance of Secondary Packaging

Exploring the Importance and Challenges of Secondary Packaging

The e-commerce explosion is leaving retailers scrambling to differentiate themselves through excellent customer experiences. Think about it. In a traditional store, a brand that focuses on offering deeply personal, nuanced services can do so through interpersonal interactions and amenities. How … Read more

Omni-Channel Retail Peak Holiday Shipping

What Did Omni-Channel Retailers Learn From the Peak Holiday 2018 Season?

In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain.

Omni-channel shopping most immediately can disrupt retailers, but consumers’ changing service demands also have a … Read more

E-Commerce Insights for Today and Tomorrow - The Beat Goes On Benge

E-Commerce Insights for Today and Tomorrow: The Beat Goes On

Shoppers increasingly want their orders delivered promptly to their homes, but many don’t want to pay for shipping, and an increasing number are seeking similar treatment on product returns. Retailers, wanting to meet customer expectations, dip into bottom-line profits to … Read more

Food-for-Thought-blog

Food for Thought – Smarter Logistics Strategies to Keep the Shelves Stocked

The grocery industry shares a long history with the logistics and distribution industry – and for good reason. Keeping stores properly stocked with fresh food, packaged products and household goods – many of which travel long distances and are subject … Read more