Results: 6
Omni-Channel Retail Peak Holiday Shipping

What Did Omni-Channel Retailers Learn From the Peak Holiday 2018 Season?

In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain.

Omni-channel shopping most immediately can disrupt retailers, but consumers’ changing service demands also have a … Read more

E-Commerce Insights for Today and Tomorrow - The Beat Goes On Benge

E-Commerce Insights for Today and Tomorrow: The Beat Goes On

Shoppers increasingly want their orders delivered promptly to their homes, but many don’t want to pay for shipping, and an increasing number are seeking similar treatment on product returns. Retailers, wanting to meet customer expectations, dip into bottom-line profits to … Read more

Consumers, Cash and Carbon- A Challenging Balance blog

Consumers, Cash and Carbon: A Challenging Balance

Last Sunday, I pulled into my neighborhood behind a U.S. Postal Service (USPS) delivery truck. It stopped at one of eight houses on my short street to deliver one package that the resident had likely ordered from Amazon. This event … Read more

Direct-to-Consumer-Parcel-Delivery-Shifts-Into-High-Gear

Direct-to-Consumer Parcel Delivery Shifts Into High Gear

Where did all these parcel delivery vehicles come from? From UPS and FedEx trucks to specialty vans, from UberRUSH to USPS Sunday delivery, in cars or on scooters or bikes, all kinds of packages and parcels are being delivered to … Read more

Importance of Key Performance Indicators

The Importance of Key Performance Indicators (KPI) – Part Two

In my previous blog, we established the need to measure Key Performance Indicators (KPIs) as a metric of business performance. It is important not only to measure the right KPIs, but it is also important to measure them precisely. … Read more