Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash cycle sparks negative consequences. If calamity occurs at points closest to the end consumer, where public scrutiny is highest, satisfaction scores jeopardize … Read more
The e-commerce explosion is leaving retailers scrambling to differentiate themselves through excellent customer experiences. Think about it. In a traditional store, a brand that focuses on offering deeply personal, nuanced services can do so through interpersonal interactions and amenities. How … Read more
In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain.
Omni-channel shopping most immediately can disrupt retailers, but consumers’ changing service demands also have a … Read more
Parcel shipping continues to claim a larger share of the transportation market as manufacturers and retailers respond to consumer demands. Globally, annual volume could exceed 100 billion parcels by 2020. More companies are coming to understand the role that parcel … Read more
With tariffs and the threat of trade wars looming, global commerce has never been more uncertain. Moreover, the pace of change will only accelerate with unrelenting pressure to develop agile and responsive supply chains to support domestic and global e-commerce.… Read more