Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash cycle sparks negative consequences. If calamity occurs at points closest to the end consumer, where public scrutiny is highest, satisfaction scores jeopardize … Read more
As increased volume burdens national parcel carrier networks, shippers relying on small package shipping service face added complexity every holiday season. That’s especially if success depends on delivering a five-star customer experience in the retail realm.
Extra holiday hustle is … Read more
Shipping cost management challenges are second nature for many businesses. Optimizing vendor management, carrier relationships and total resource use for shipping is an incredibly complex process. Raw data and input from diverse stakeholders complicate efforts to make sense of shipping … Read more
The e-commerce explosion is leaving retailers scrambling to differentiate themselves through excellent customer experiences. Think about it. In a traditional store, a brand that focuses on offering deeply personal, nuanced services can do so through interpersonal interactions and amenities. How … Read more
Shipping and logistics management have long been segregated into disparate categories, creating an illusion that these areas of operation are highly divided in nature. In practice, shipping and logistics processes are heavily dependent on one another, and digitization is making … Read more