Results: 8

Enhance Customer Experience with Evidence-Based Decisions

Shippers striving to meet customer expectations for service, cost and choice face increasingly complicated challenges. In the ever-changing modern transportation marketplace, game-changing solutions require analysis of transportation information across modes. Technology powered by experience provides deeper understanding of cost-to-serve metrics. … Read more

consequences of delivery

Avoid Delivery Disaster with Actionable Intelligence

Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash cycle sparks negative consequences. If calamity occurs at points closest to the end consumer, where public scrutiny is highest, satisfaction scores jeopardize … Read more

Omni-Channel Retail Peak Holiday Shipping

What Did Omni-Channel Retailers Learn From the Peak Holiday 2018 Season?

In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain.

Omni-channel shopping most immediately can disrupt retailers, but consumers’ changing service demands also have a … Read more

Is Your Parcel Shipping Program Ready for the Holiday Rush?

Balanced Approach Supply Chain

Balance: The Key to Successful International Shipping

International shipping can be a distressing experience in today’s environment. Carrier instability, carrier alliances, peak season capacity issues, port issues − all increase risk in global commerce. Added to cost and service issues, what happens if something goes awry and … Read more