Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash cycle sparks negative consequences. If calamity occurs at points closest to the end consumer, where public scrutiny is highest, satisfaction scores jeopardize … Read more
In the aftermath of the 2018 holiday shopping season, it is clear that the move toward omni-channel experiences is fueling change in the supply chain.
Omni-channel shopping most immediately can disrupt retailers, but consumers’ changing service demands also have a … Read more
International shipping can be a distressing experience in today’s environment. Carrier instability, carrier alliances, peak season capacity issues, port issues − all increase risk in global commerce. Added to cost and service issues, what happens if something goes awry and … Read more
With a growing number of consumers expecting convenience and same-day deliveries when making online purchases, more omni-channel retailers are choosing to fulfill orders straight from their brick-and-mortar stores. Setting up retail locations to serve simultaneously as distribution centers requires … Read more