Customer experience increasingly relies on an organization’s ability to provide seamless product delivery. Disruption anywhere in the order-to-cash cycle sparks negative consequences. If calamity occurs at points closest to the end consumer, where public scrutiny is highest, satisfaction scores jeopardize … Read more
Right now, there are tariffs in place or pending to December on about $500 million in annual U.S. imports from China. The United States-China trade dispute escalated in August with an increase in existing and future tariffs on Chinese imports … Read more
Retailers and e-tailers are racing to meet customer demands for improved delivery. End consumers seek shipping options that fulfill expectations for speed, convenience, and cost. Achieving these service goals – and maintaining customer experience – increasingly requires shippers to analyze … Read more
As increased volume burdens national parcel carrier networks, shippers relying on small package shipping service face added complexity every holiday season. That’s especially if success depends on delivering a five-star customer experience in the retail realm.
Extra holiday hustle is … Read more
Disruption in the global oil supply chain sends shock ripples across the energy economy. Explosive attacks on Saudi Arabian oil refineries spur fluctuations in oil prices, just as hurricane season threatens North American energy production. Shippers navigating the day-to-day transportation … Read more