Enhance Customer Service

Enhance Customer Service

Leverage tools, technology and expertise to deliver with excellence.

It’s no secret that your ultimate goal is to meet all of your customers’ expectations and provide them with world-class customer service.

When partnering with Transportation Insight, you get cutting-edge tools and technology solutions that allow you to offer customers world-class service that differentiates you in your market and brings you closer to achieving that goal. These solutions will have profound positive impact on your customer service by providing you:

  • Increased visibility to all of your inbound and outbound shipments so you have constant knowledge of their status and location
  • Reduced transit times to your customers by optimizing your routes, modes and transportation networks
  • Increased capacity and order fill rate by using our tools to bring the right carriers into your transportation network (including incumbent carriers)

Being able to use tools that give you visibility to your supply chain puts more control in your hands. Having this control will allow you to make the decisions that directly impact customer service. For example, with visibility to more carriers you are able to select least-cost carriers and pass the savings onto your customer. Or, you can select a carrier that has an exceptional record of service and faster transit time.  Download this article to read more about our take on the issue of supply chain control.

The bottom line is that by working with us you are able to take advantage of our tools and resources and decide for yourself which methods of service work best for your customers. After all, you know how to serve your customers better than anyone. We simply give you more opportunities to enhance that service.


Eric Lail, Vice President of Solutions and Continuous Improvement, discusses how we help our clients make improvements.

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